Odd Size Beds FAQs

Sales/Orders

Do you have a showroom or shop?

No, we are an online retailer. 

Are prices set or is it possible to obtain a discount?

Discounts are possible at certain times; please ask at time of ordering.  You may also check our blog for news on special promotion items.

Do you have brochure you could send me?

Unfor­tunately we do not print brochures as we are purely an on line retailer and do nt want to add to our carbon footprint.­  All products are available to view on the website.

How can I order online as a new customer?

Just choose the items you want and add them to your basket.  When you have finished choosing simply click the shopping basket in the top right had corner of the page and it will take you through the process of ordering.

How can I pay for my order?

We accept Visa, Master card, JCB, Solo, Maestro pay by phone, or on our website via Paypal.  If neither of these payment options are suitable please contact us and we may be able to accept a bank transfer.

How secure is the order processing and the website?

The website is fully SSL protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, personal details, etc. is sent to the recipient securely via the internet. The padlock at the beginning of the website url denotes a secure site.

How can I cancel my order?

Please contact our customer services team by e-mail and briefly explain why you would like to cancel the order.  Your request will be reviewed as soon as possible.­  Please note if your order consists of made to measure items which are already in progress then cancellation may not be possible.

How soon will I receive my order?

Your order will be with you within 3-15 working days or as soon as your goods are available for despatch.  Once the item has been despatched the carrier will be in contact with you to make arrangements for delivery.­ 

How are your products so cheap?

As we are an on line only retailer, our overheads are low, so these savings can be passed on to you. 

Who should I contact with questions about my order and general information?

Our customer services team will be happy to assist you. To contact us immediately, go to our 'contact us' page- your message will be answered as quickly as possible.

Beds

What types of beds do you sell?

We sell wooden beds and divan beds for both adults and children.

  • Wooden:  pine bed frames with slatted bases.  We also sell guest beds and bunk beds.  Available in 3 finishes.  Children’s are in the same finishes and also in 3 pastel colours for certain products.
  • Divans:  platform top divan beds including mattresses or base only.  Bases can be customised to match the headboard in a choice of colours and fabrics.

What size beds do you sell?

We sell wooden and divan beds in UK standard sizes and odd sizes with sizing of increments of 3”.  Please note that on wooden beds the overall dimensions will be 3” wider than the bed (mattress) size and 4” longer so please take this into account when measuring available space.

Do your beds come with a guarantee?

Yes, all beds come with a 1 year manuf­ac­turer’­s guaranteed.  Check individual products for additional information.

Mattresses

What types of mattresses do you sell?

We sell open coil sprung, pocket sprung, pocket sprung with memory foam topper, reflex foam, memory foam, memtec combi & laytech.  We also sell memory foam and laytech toppers.

What size mattresses do you sell?

We sell mattresses in UK standard sizes and odd sizes.  Pocket sprung & open coil sprung mattresses are available in odd sizes of 3” increments, whilst foam, memory foam and laytech are available in any size. 

What firmness ratings are available?

  • Pocket sprung – 1000, 1500 & 2000 pocket springs.  Soft, soft/medium, medium/firm, firm.  Check individual products for additional information.
  • Open coil – 12.5g & 13.5g open coil springs.  Soft, soft/medium, medium/firm, firm.  Check individual products for additional information.
  • Memory foam - medium (40 KG/m3) & firm (60 KG/m3), Check individual products for additional information.
  • reflex foam – soft & firm
  • laytech – medium/firm.  Check individual products for additional information.
  • Memtec Combi - firm (60 KG/m3), Check individual products for additional information.
  • Toppers – medium (40 KG/m3) & firm (60 KG/m3), Check individual products for additional information.

Do your mattresses come with a guarantee?

Yes our mattresses come with a 1 year manuf­ac­turer’­s guarantee.­  Check individual products for additional information.

Is a foam mattress suitable for adjustable beds, automatic beds or slatted base beds?

Yes, foam mattresses are perfectly fine. However, folding beds you may need our thinner mattress option.

What is the difference between memory foam and an ordinary mattress?

Memory foam reacts to your body heat and will mould to your body shape. Its properties keep you warmer in the colder months.

Are memory foam mattresses good for back pain?

Yes as it moulds to your body shape and supports your back thus relieving any pressure. 

Why does our memory foam mattress appear to smell?

The mattress will have a slight odour when you receive it, but once aired, this should go away.

Headboards & Storage

What kind of headboards do you sell?

We sell wooden, MDF and fabric headboards. 

What sizes are the headboards available in?

Wooden headboards come in standard UK sizes and the upholstered range is available in both UK standard and odd sizes.  Please note wooden beds will be slightly wider overall than divan style headboards.

What types of fabric and colours are available?

Our divan headboards come in a range of colours and fabrics to match the divan bases.  Please choose from options against the product.  If you cannot find what you’re looking for then please contact us.

What types of storage do you offer?

  • Divans - you can choose from drawers, in (standard and continental sizes), sliders and ottoman storage
  • Wooden beds – you can buy sets of 2 drawers in 3 finishes (antique, natural lacquer or unfinished)
  • Children’s beds – you can buy sets of 2 drawers in 3 colours (blue, pink or white)

Sizing

What are standard UK sizes?

UK Single sizes:

  • Small Single - 2'6" x 6'3"
  • Standard Single - 3' x 6'3"

UK Double Sizes:

  • Small Double - 4' x 6'3"
  • Standard Double - 4'6" x 6'3"
  • Kingsize Double - 5' x 6'6"
  • Super Kingsize Double - 6' x 6'6"

All other sizes are considered bespoke, made to measure, or custom sizes and incur a 30% charge on top of the corres­ponding standard sized bed.

What other custom sizes are available?

  • Wooden beds are available from 2’3” wide to 7’3” long depending on the model.  Sizing is in 3” increments.
  • Divan beds & sprung mattresses are available from 2’6” wide to 6’6” long.  Sizing is in 3” increments.
  • Foam, memory foam and laytech mattresses are available in any size.

Delivery/­Returns/­Damages

How much do you charge for delivery?                         

Delivery is included in the price for most of mainland UK.  However some remote locations will incur a fee of £30.  Please refer to the delivery and returns page for more information.

How long will it take for my item to arrive after I have placed the order?

Depending on what you order, it will typically take between 2 working days (foam mattresses) to 15 working days for all other items (beds and sprung mattresses).  Made to measure items take longer than standard sizes.

What days and times do you deliver?

We deliver Monday to Friday between 7am - 7pm. We can sometimes deliver items on a Saturday for an additional fee - please refer to individual products.

What if I am unhappy with my purchase, can I return it?

If you have purchased a standard size bed, the distance selling rules apply so you are within your rights to return it for a refund within these rules.  However, if you have purchased made to measure items, returns are not accepted.  Your statutory rights are not affected.

What if my bed/mattress arrives damaged?

We would urge you to check the items before signing for them to make sure they are in good order and to refuse delivery if they show signs of damage.  Please take photos of the packaging and any damage as soon as you have received it and email them to our customer service team for inves­tiga­tion if you were not able to check the delivery at the time.  Distance selling rules apply and your statutory rights are not affected.

Do you take away old furniture?

No, we do not take away old furniture.  Your local council and the British Heart Foundation have  collection services, so you could contact them for more help.

Do you take the furniture upstairs inside the house?

No, for insurance purposes the carriers can only deliver to your front door.  

Do you assemble the beds?

No.  All wooden beds are flat packed and include fittings and screws for easy self assembly.  Divans will usually come in 2 halves with u-clips also for self assembly.

Do you deliver outside of the UK?

We do not currently offer delivery services outside of the UK mainland, however, we are able to deliver to a port for shipment overseas. 

How will you deliver our orders to us?

Our products are delivered by independent carriers.  Once the beds are completed we will notify the carriers who will uplift them and they will contact you directly with regards to delivery.